Refund Policy

This Refund Policy describes when and how you may be eligible for a refund on purchases of Active Offer coaching programs and app subscriptions (together, the “Services”). It should be read together with our Terms of Service.

1. Coaching & high-ticket programs

Coaching engagements and high-ticket programs require a significant commitment of our time and resources. Because of this, enrollment fees are generally non-refundable once the program has begun or once program materials have been delivered or accessed.

If you wish to cancel before your program begins, contact us as soon as possible so we can review your request. Any refund or credit in these circumstances is at our discretion and may be reduced by amounts reflecting work already performed or materials already provided.

2. App subscriptions

Subscription fees are billed in advance for each billing period and are non-refundable except where required by law. You may cancel at any time; cancellation stops future renewals, and you retain access until the end of your current paid period. We do not provide prorated refunds for partial periods.

3. How to request a refund

To request a refund or ask about your eligibility, email us at support@activeoffer.app with your account email and order details. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.

4. Chargebacks

If you believe you were charged in error, please contact us first so we can resolve the issue. Filing a chargeback without contacting us may result in suspension of your account while we investigate.

5. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase applies to that purchase.